About Click & Collect Service
Click & Collect allows you to place an order online and collect it at your preferred store at no additional delivery cost.
Click & Collect Processing Time
| Store Area | Estimated Processing Time |
|---|---|
| Greater Jakarta (JABODETABEK) | Up to 2 Days |
| Java (Outside JABODETABEK) | Up to 6 Days |
| Bali | Up to 6 Days |
| Nusa Tenggara | Up to 7 Days |
| Sumatra | Up to 7 Days |
| Sulawesi | Up to 7 Days |
| Kalimantan | Up to 9 Days |
Shop with Click & Collect in 5 Easy Steps
Order online and collect your purchase at your preferred store.
Choose Pick Up in store
Select Pick Up in store as your preferred delivery option during checkout.
Select Your Store
Choose your preferred store or use "Use My Location" to automatically find the nearest available store.
Enter Pickup Information
Review and complete your pickup details before proceeding to payment.
Select Payment Method
Choose your preferred payment method. For Pay in Store, payment must be completed within 2 hours.
Receive Order Confirmation
Check your email for the order confirmation and invoice details after successful payment.
Store Pickup | About Click & Collect
⚠️ Click & Collect is a delivery method that allows you to pick up your order at a selected store free of charge. Please note⚠️:
- Click & Collect orders are processed through our online warehouse in Jakarta (not from store inventory).
- Orders cannot be collected immediately after payment as they require preparation and shipment to the selected store.
- You will receive a confirmation email once your order has arrived and is ready for collection at your selected store.
Estimated delivery times may vary depending on product availability and store location.
Check Your Order Status via Email
You can check the status of your Click & Collect order through email notifications.
You will receive the following email notifications from cs.hushpuppiesid@transmarco.asia. If you cannot find the emails in your inbox, please check your spam or junk folder.
-
After your order is confirmed:
"Your Order Has Been Received" / "Thank You for Shopping at Hush Puppies" -
When your order arrives and is ready for pickup:
"Your Click & Collect Order Is Ready for Pickup"
In addition to email notifications, you can also check your Click & Collect order status in the Hush Puppies Website under Purchase History.
Order Status Descriptions
- Preparing: Your order is currently being processed by the warehouse. Packaging time is up to H+1 after order confirmation.
- Ready for Pickup: Your order has arrived at the selected store and is ready to be collected.
Pickup Time & Collection Process
Once your order is ready for collection, you will receive a pickup confirmation email.
When collecting your package at the store, you may:
- Show your order details displaying the status "Ready for Pickup" in the Hush Puppies Website.
You have 14 days from the date your order arrives at the selected store to collect your Click & Collect order.
Frequently Asked Questions (FAQ)
1. Can I collect my order immediately after payment?
No. Click & Collect orders cannot be collected immediately after payment. Please wait until you receive a pickup confirmation email or until your order status is updated to "Ready for Pickup".
2. It has been 3 hours since payment, but I have not received a pickup confirmation email. Can I collect my order directly from the store?
No. If you have not received a pickup confirmation email and your order status is still "Preparing" or "Shipped", your order is still being processed and is not yet available for collection.
Please wait until you receive the pickup confirmation email or until the status changes to "Ready for Pickup".
3. Why can't I collect my order yet when previous orders were available the next day?
Your Click & Collect order may be shipped from our Jakarta warehouse if one or more of the special conditions apply to your order.
4. Can I change the pickup store or switch to home delivery?
No. Once an order number has been generated, the order is locked by the system and cannot be modified.
If you are unable to visit the store personally, you may ask a family member, friend, or courier service to collect the order on your behalf.
5. I cannot visit the store myself. Can someone else collect my order for me?
Yes. A family member, friend, or courier service may collect your order on your behalf. Please provide one of the following:
- A screenshot of the pickup confirmation email, or
- A screenshot of your order details showing the status "Ready for Pickup".
