Hush Puppies Indonesia – Auction Terms & Conditions

1.Introduction and acceptance

These Terms and Conditions govern every auction held on the Auction page of hushpuppies.co.id (the “Auction”). By registering for, bidding in, or winning an Auction, you agree to be bound by these Terms, together with the general Terms of Use and Privacy Policy of hushpuppies.co.id. If you do not agree, do not take part.

All prices are in Indonesian Rupiah (IDR) and include VAT (PPN).

2.Eligibility and registration

1. Participants must be at least 18 years old (or legally married) and legally able to enter into binding agreements under Indonesian law.
2. Participants must have a registered and verified account on hushpuppies.co.id, with a valid name, email address, mobile number and shipping address in Indonesia.
3. Each person may hold only one account. Multiple accounts used to bid on the same Item will be disqualified.
4. Employees of the Organizer, its affiliates and their immediate families may take part.
5. You are responsible for keeping your login details secure. All bids placed from your account are treated as made by you.

3.Auction items

1. Each Item listing shows its photos, name, size, colour, condition, Starting Price, Bid Increment and Auction end time. Photos are for illustration; slight colour differences due to screen settings are not a defect.
2. Items may be new, display, sample, discontinued or limited-edition products. The condition of each Item is stated on its listing, and Items are sold in that stated condition.
3. Each Item is available in the quantity shown (usually one unit). Size and colour cannot be changed after the Auction ends.
4. The Organizer may set a reserve price that is not disclosed. If the highest bid is below the reserve price, the Item may not be sold.
5. The Organizer may withdraw an Item, or correct an error in its listing, at any time before the Auction ends. Bids already placed on a withdrawn Item are cancelled.

4.Bidding rules

1. The Auction runs from the start time to the end time shown on each listing, in Western Indonesia Time (WIB). The server time of hushpuppies.co.id is the official time.
2. The first bid must be at least the Starting Price. Every later bid must exceed the current highest bid by at least the Bid Increment of IDR 600.000.
3. Every bid is a binding offer to buy the Item at that price. Bids cannot be withdrawn or reduced once placed.
4. If two bids of the same amount are received, the earlier bid takes priority.
5. Optional anti-sniping rule If a valid bid is placed in the last 5 minutes, the end time is extended by 5 minutes.
6. The Organizer is not responsible for bids that fail to register due to internet, device or connection problems on the Participant’s side.
7. If a technical failure on the website affects the Auction, the Organizer may pause, extend, restart or cancel it.

5.Winning bid and payment

1. The Winner is notified by email and/or WhatsApp within [24] hours after the Auction ends, with a payment link.
2. The Winner must complete payment of the Winning Bid plus shipping costs within 24 hours of notification, using the payment methods available at checkout.
3. Vouchers, promo codes, member discounts and other promotions cannot be applied to Auction Items.
4. If payment is not received in time, the win is cancelled. The Organizer may then offer the Item to the next-highest bidder at that bidder’s last bid, or relist it.
5. Winners who fail to pay may be suspended from future Auctions for a specific period or permanently.
6. Ownership of the Item passes to the Winner once payment is confirmed.

6.Shipping and delivery

1. Items are shipped only to addresses in Indonesia, using the courier options available at checkout.
2. Items are dispatched within 3 working days after payment is confirmed. Delivery times depend on the courier and destination.
3. Shipping costs are paid by the Winner unless the listing states free shipping.
4. The Winner must make sure the shipping address and phone number are correct. Delays or losses caused by an incorrect address are the Winner’s responsibility.
5. Please record an unboxing video when the parcel arrives. It is required for any claim about a damaged, wrong or missing Item.

7.Returns, exchanges and cancellation

1. All Auction sales are final. Items cannot be returned, exchanged for another size or colour, or refunded for change of mind.
2. An exception applies if the Item received is materially different from its listing (wrong item, wrong size, or damage not disclosed). The Winner must report it to Customer Service within [2 × 24] hours of delivery, with the unboxing video and photos.
3. If the claim is approved, the Organizer will, at its choice, replace the Item (if available) or refund the Winning Bid and shipping cost.
4. The Winner cannot cancel after winning. The Organizer may cancel an Auction or a win in case of a pricing or listing error, suspected fraud, or a breach of these Terms; any payment received will be refunded in full.

8.Prohibited conduct

Participants must not:

• place bids with no intention to pay;
• use multiple or fake accounts, or bid on behalf of others to raise the price (shill bidding);
• collude with other bidders to manipulate the price;
• use bots, scripts or other automated tools to bid;
• interfere with the website or the Auction system.

If the Organizer reasonably suspects any of these, it may cancel the relevant bids or wins, suspend or close the account, and ban the Participant from future Auctions, without prior notice.

9.General provisions

1. Limitation of liability. To the extent permitted by law, the Organizer’s liability for any Item is limited to the amount paid for that Item. The Organizer is not liable for indirect losses or for delays caused by couriers, payment providers or events beyond its control (force majeure).
2. Personal data. Participant data is processed under the hushpuppies.co.id Privacy Policy and Indonesian personal data protection law.
3. Final decisions. The Organizer’s decisions on all Auction matters, including bid validity and the Winner, are final.
4. Changes. The Organizer may change these Terms at any time. Changes take effect when published on this page and do not affect Auctions already closed.
5. Governing law. These Terms are governed by the laws of the Republic of Indonesia. Disputes will first be settled amicably; failing that, through the competent District Court in [city]. In case of conflict between language versions, the Bahasa Indonesia version prevails.
6. Contact. Customer Service: cs.transmarcoid@transmarco.asia · WhatsApp +62 818-219-199.